- Fundamentals and architecture of SAP CRM
- SAP CRM Marketing
- SAP CRM Sales
- SAP CRM Service
- Implementation & operation of SAP CRM
SAP CRM is one of the key modules in an organisation that deals with handling customers effectively and efficiently. In today’s competitive market environment, companies must make changes in a dynamic environment and take care of all the critical activities related to customer service.
SAP Customer Relationship Management is an integrated customer relationship management module by SAP that helps any organisation achieve its business goals and efficiently perform all Customer Relationship tasks. CRM is one of the critical components for making business strategy for medium and large scale organisations.
SAP CRM is part of the SAP ERP (Enterprise Resource Planning) business suite. It is used to implement and customise business processes related to Customer Relationship Management CRM and integrate with SAP and non–SAP systems.
SAP CRM training course provides complete training on SAP customer relationship management module. The addresses software needs for large and midsized organisations across different sectors. The course provides learners with elementary knowledge and practical solutions for customer relationship solutions. The SAP CRM certification examination has 80 questions.
CRM basic data:
Overview of marketing management in SAP CRM